Who we are
Our website address is: https://www.TSAStore.shop. (herein referred to as “the site” or “we.”) The site is a program collaboration with the Transportation Security Administration and C. Forbes, Inc. C. Forbes, Inc. services and manages this shop from our Richmond, VA office and warehouse.
Filling out a DHS Form 1501?
What personal data we collect and why we collect it
When visitors shop, review, and leave comments on the site we collect contact and other data provided by the user during the checkout process for the purposes of fulfilling the order and providing customer service. Data shown in the reviews and comments forms, and also the visitor’s IP address and browser user agent string to help spam detection.
Data collected through this site in the form of contact forms is used to fulfill your requests for product or information. It may also be used in line with our marketing communications. You may opt-out of these at anytime by clicking the link in the footer of any message you may receive.
Embedded content from other websites
Content on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
We do not share your data with third parties. If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a review/comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left reviews/comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service. We use RECAPTCHA and Google Analytics to admin and market this and connected sites. We do not share and sell your data to third parties.
How we protect your data
We protect your private data through industry standard encryption. Our websites are also secure, monitored, and administered by vetted and approved employees. In the event of a data breach, we will contact you with details regarding the nature of the breach and further action, if any.
Payments / Taxes / Addresses
This store is powered by WordPress + WooCommerce. Stripe/PayPal are our payment processors. Please refer to this external site for more information about how these companies handle data.
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you; for example —
We accept payments through Stripe / PayPal. When processing payments, some of your data will be passed to these providers, including information required to process or support the payment, such as the purchase total and billing information.
Please refer to Stripe or PayPal for their respective Privacy Policies.