TSAStore.shop Support

We’re here to help with any questions, suggestions, or concerns you may have before, during and after you shop. If a quick scan of the FAQs doesn’t help, feel free to give us a call or send a message. If it’s about an existing order, please include your order number.

Filling out a DHS Form 1501?

c/o C. Forbes Inc.
12830 West Creek Pkwy.
Suite G
Richmond, VA 23238

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Frequently Asked Questions

Please read our FAQ before sending us a message.

What is your name and complete address for my DHS Form 1501?
When filling out a DHS Form 1501, use the following:
c/o C. Forbes, Inc.
12830 West Creek Pkwy.
Suite G
Richmond, VA 23238
What are the delivery charges for orders from the Online Shop?

Our standard ground shipping is a flat rate of $9.99. (UPS 2-5 days) If you need your order expedited, please select an expedited flat rate at checkout. Selecting expedited shipping will also rush your order processing as needed.

Which payment methods are accepted in the Online Shop?

We accept most major credit cards.

How long will delivery take?

UPDATE: Orders are generally processed within 1-2 business days. Standard ground transit times vary depending on your location (orders originate from our Richmond, VA fulfillment center.)

You may select an expedited flat rate for faster delivery.

Please note you may expect extended delivery times during holidays and Government year end.

How secure is shopping in the Online Shop? Is my data protected?

Why use industry best encryption with our networks and our facilities are restricted to authorized and vetted employees only. We do not retain any payment information for added security.

What exactly happens after ordering?

Your order is processed by an in-house team of full-time and vetted fulfillment associates to ensure quality and timely delivery. Your order is picked and shipped usually within 1 to 2 business days. Health and safety precautions ensure 100% safety and satisfaction.

Do I receive an invoice for my order?

You will receive an order confirmation immediately when you order is placed to the email used at checkout. This serves as your receipt and invoice. (check your spam folder)

Shipping confirmation and tracking comes from UPS.

What if I have a problem with my order?

If you’re not 100% satisfied with your order, please let us know and will try to make it right.

Generally, new, unused, and unopened items are returnable for a refund, minus shipping costs, within 30 days. Start your return by calling or emailing customer service. Please reference your order number.

If you have a problem with your carrier or package damage, please address that with your carrier’s customer service.

How do you handle and protect my information?

Please refer to our Privacy Policy for more about our data handling practices.

May I suggest adding a product to the shop?

We always love to hear your ideas! Our new product additions come directly from our customers. Please send us a Product Suggestion Form here.

Other Issues? Contact Shop Support

Customer support is available MON – FRI (09:00 – 17:00) at the number in the top bar of this website.

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