Frequently Asked Questions
Please read our FAQ before sending us a message.
Our standard ground shipping is a flat rate of $9.99. (UPS 2-5 days) If you need your order expedited, please select an expedited flat rate at checkout. Selecting expedited shipping will also rush your order processing as needed.
We accept most major credit cards.
UPDATE: Orders are generally processed within 1-2 business days. Standard ground transit times vary depending on your location (orders originate from our Richmond, VA fulfillment center.)
You may select an expedited flat rate for faster delivery.
Please note you may expect extended delivery times during holidays and Government year end.
Why use industry best encryption with our networks and our facilities are restricted to authorized and vetted employees only. We do not retain any payment information for added security.
Your order is processed by an in-house team of full-time and vetted fulfillment associates to ensure quality and timely delivery. Your order is picked and shipped usually within 1 to 2 business days. Health and safety precautions ensure 100% safety and satisfaction.
You will receive an order confirmation immediately when you order is placed to the email used at checkout. This serves as your receipt and invoice. (check your spam folder)
Shipping confirmation and tracking comes from UPS.
If you’re not 100% satisfied with your order, please let us know and will try to make it right.
Generally, new, unused, and unopened items are returnable for a refund, minus shipping costs, within 30 days. Start your return by calling or emailing customer service. Please reference your order number.
If you have a problem with your carrier or package damage, please address that with your carrier’s customer service.
Other Issues? Contact Shop Support
Customer support is available MON – FRI (09:00 – 17:00) at the number in the top bar of this website.