TSAStore.shop Support

We’re here to help with any questions, suggestions, or concerns you may have before, during and after you shop. If a quick scan of the FAQs doesn’t help, feel free to give us a call or send a message. If it’s about an existing order, please include your order number.

Filling out a DHS Form 1501?

c/o C. Forbes Inc.
12830 West Creek Pkwy.
Suite G
Richmond, VA 23238

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Frequently Asked Questions

Please read our FAQ before sending us a message.

When filling out a DHS Form 1501, use the following:
c/o C. Forbes, Inc.
12830 West Creek Pkwy.
Suite G
Richmond, VA 23238

(Revised March 6, 2023)

We offer shipping table flat rates as follows:

Based on cart total.

  • $0 – 49.99 = $9.99
  • $50 – 99.99 = $14.99
  • $100 – $149.99 = $19.99
  • $150 – $249.99 = $24.99
  • $250 – $499.99 = $29.99
  • $500+ = $34.99

Need it rushed? Expedited options are available at checkout. Selecting expedited shipping will also rush your order processing as needed. Orders received after 2pm EST. are processed next business day.

We accept most major credit cards.

UPDATE: Orders are generally processed within 1-2 business days. Standard ground transit times vary depending on your location (orders originate from our Richmond, VA fulfillment center.)

You may select an expedited flat rate for faster delivery.

Please note you may expect extended delivery times during holidays and Government year end.

Why use industry best encryption with our networks and our facilities are restricted to authorized and vetted employees only. We do not retain any payment information for added security.

Your order is processed by an in-house team of full-time and vetted fulfillment associates to ensure quality and timely delivery. Your order is picked and shipped usually within 1 to 2 business days. Health and safety precautions ensure 100% safety and satisfaction.

You will receive an order confirmation immediately when you order is placed to the email used at checkout. This serves as your receipt and invoice. (check your spam folder)

Shipping confirmation and tracking comes from UPS.

If you’re not 100% satisfied with your order, please let us know and will try to make it right.

Generally, new, unused, and unopened items are returnable for a refund, minus shipping costs, within 30 days. Start your return by calling or emailing customer service. Please reference your order number.

If you have a problem with your carrier or package damage, please address that with your carrier’s customer service.

Please refer to our Privacy Policy for more about our data handling practices.

We always love to hear your ideas! Our new product additions come directly from our customers. Please send us a Product Suggestion Form here.

Other Issues? Contact Shop Support

Customer support is available MON – FRI (09:00 – 17:00) at the number in the top bar of this website.

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